All Zylen pieces are warranted against manufacturing defects by a 7-day official limited warranty from the date of purchase. A lifetime color/plating warranty is restricted to stainless steel pieces only. Materials such as brass, 925 silver etc. are not covered under this warranty.

This warranty covers manufacturing and color/plating defects, not including damage caused by:

excessive wear
lack of care

During these warranty periods, if a defect arises in the product and it is deemed by Zylen to be a manufacturer's defect, follow the instructions for returning the product.

Zylen will, at its option, to the extent permitted by law, either one time:

repair the product using new or refurbished parts
replace the product with a new product that is equivalent to the product that is to be replaced
refund to you all or part of the purchase price of the product

Zylen shall have no obligation to repair, replace, or refund until the defective product is returned to Zylen. A replacement product will not assume the remaining warranty of the original product. When a refund is given, the returned product becomes Zylen’s property.

Obtaining Warranty Service

For specific instructions about how to obtain warranty service for your Zylen piece, or questions of whether your product is covered, please contact Zylen’s customer service. Zylen’s customer service may be reached by emailing zylenofficials@gmail.com

Exclusions and Limitations

This Limited Warranty applies to all pieces manufactured by Zylen. This Limited Warranty does not apply to damage caused by:

accident
abuse
misuse
misapplication
use of non-Zylen products

Do not expose your jewelry to harsh chemicals or environments, as they can alter the appearance of the product. These include, but are not limited to:

liquid silver polish
pools
hot tubs
salt water
spas

Avoid sleeping while wearing your jewelry. Please refer to the cleaning and care instructions for additional information on caring for and protecting your Zylen piece. Failure to follow these instructions may constitute abuse, misuse, or misapplication of your piece.

THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. IF ZYLEN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. ZYLEN IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY. NO ZYLEN RETAILER, AGENT, OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS LIMITED WARRANTY.

For more information, email us at zylenofficials@gmail.com

Warranty Coverage